The global mobile customer relationship management (CRM) market will grow 11% to $15 billion worldwide this year from 2018 as businesses seek to connect with their customers through their mobile ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

When customers rate vendors there's bound to be some surprising results that upset the vendors' claims. A recently released study from HYM press, "The State of CRM Software 2003--2004," showed that ...

A recent study by AMR Research found that even among top CRM vendors, 47 percent of companies reported serious challenges with end-user adoption that often put projects in jeopardy. The report claims ...

Are you looking to invest in a new CRM system and you're concerned about whether or not it’s worth it? Or maybe you're struggling with the one you already have. Don't worry - your concerns are ...

The market for customer relationship management (CRM) services should grow 15 percent this year, according to a new study. The CRM services market totaled $22 billion in 2001, up 10.6 percent from the ...

CRM systems are a major investment, but many B2B organizations are not realizing the full value of their sales technology. In a recent study from ZS Associates, respondents rated the value of their ...

About 51 percent of organizations contacted for a recent study by Nucleus Research and KnowledgeStorm are using at least one on-demand application. This finding was not surprising to Rebecca Wettemann ...

I wore the world's first HDR10 smart glasses TCL's new E Ink tablet beats the Remarkable and Kindle Anker's new charger is one of the most unique I've ever seen Best laptop cooling pads Best flip ...

The market for customer relationship management (CRM) services should grow 15 percent this year, according to a new study. The CRM services market totaled $22 billion in 2001, up 10.6 percent from the ...