The owners of The Chocolate Scrapbook realized soon after opening their shop that foot traffic was one thing, but keeping in touch with those customers after they left was another thing altogether. So ...

Creating a base of loyal clients and customers who come back to purchase goods and services after an initial purchase is essential for small businesses to be successful. Remembering who clients are ...

Please note: This item is from our archives and was published in 2002. It is provided for historical reference. The content may be out of date and links may no longer function. irtually all accounting ...

For most (if not all) professional services firms, client databases, client contact lists, and information reflecting client preferences are regarded by such firms as trade secrets that are essential ...

Proptech firm Street has launched Cortex, an AI-driven customer interface designed to automate client communications for estate agencies. The tool generates personalised emails to entire client ...