The concept of a skill matrix was introduced when a manager’s supervisor asked about coverage during vacation and whether a matrix of key competencies was in place. This highlighted the importance of ...

As headcount grows in the maintenance shop, so does the complexity of the little details. One of the biggest headaches for any shop or fleet manager is keeping track of who has what training and why ...

I am not a command-and-control leader. Though the hierarchical pyramid works for some, I prefer a framework that invites collaboration, flexibility and balance. This structure radiates decision-making ...