The Quality Service Contractors (QSC) has debuted new online training courses designed to help members and their employees improve customer service skills without leaving the office. By logging into ...

Goodwill of Western & Northern Connecticut, a non-profit organization that provides employment and support services to people with disabilities and other barriers to employment, is recruiting ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

PITTSBURGH - February 14, 2018 - Printing Industries of America has launched a new Customer Service Professional Certification (CSP) program to train and validate the expertise of customer service ...

NASHVILLE, TN (2023) – Integrity Solutions, a global leader in sales and customer service training, announces the launch of its enhanced customer service training program guide, a step-by-step primer ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Mandatory, year-long customer-service training program ...

A costly and common mistake is to think of customer service training as essentially “trade school” or “tactical training.” The trade skill, technical, and transactional aspects of customer service—how ...

Many equipment rental business owners and managers understand the importance of keeping their customers happy and loyal. But many have trouble justifying the "expense" of customer service training ...

Springfield - Recent graduates of the fast track customer service certificate training program at Springfield Technical Community College. The program once again will be offered at STCC. Classes begin ...

OK - THAT quote is definitely over the top! But the extremity of what Bastiat (b. 1801, d. 1850, a French economist, legislator, and writer who championed private property, free markets, and limited ...