Microsoft is trying to make up for a significant goof that happened in the packaging process and the company has assured users that it won't happen again.

"If you purchased an Xbox Wireless Controller from the Microsoft Store, Xbox Design Lab, or a third‑party retailer in December 2025 or later, and the package didn't include AA batteries, you may be eligible to receive an Xbox Rechargeable Battery + USB‑C Cable..."

Microsoft is providing free rechargeable battery packs and USB-C cables to select Xbox Wireless Controller users who received their devices without AA batteries since December 2025. Affected customers can claim this offer by registering their controller on Microsoft's website.

Xbox users who recently received a shipped Xbox wireless controller without a battery can now receive compensation by claiming a free Rechargeable Battery + USB‑C cable.

Did you purchase an Xbox controller between December 2025 and April 2026? If so, you could be eligible for a free rechargeable battery pack.

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Microsoft offers free rechargeable batteries to Xbox users affected by controller packaging issue where units shipped without AA batteries.