Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...

I've seen lots of threads, and looked at quite a few products today, and they all seem to suck in various ways. Our current software is being EOL'd and they've quoted a crazy amount to upgrade it. I ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

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When the City of Des Moines, IA, decided to create a help desk from the foundation up, CIO Michael Armstrong learned quickly the importance of having an IT service management tool. "We were simply ...

If you’ve managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who can be irritable and demanding. It helps to counsel your staffers to keep their ...

Well, I've gone and done it. Started up my own company, (well, starting) - <B>computerConsultants</B> : <I>your IT Dept.</I> View image: /infopop/emoticons/icon_cool ...