A company rolls out an AI customer service assistant. The model behind it is current and capable enough for the job. The assistant goes live. Within a week, support tickets are getting worse, not ...
Posts from this topic will be added to your daily email digest and your homepage feed. is an investigations editor and feature writer covering technology and the people who make, use, and are affected ...
How to use ChatGPT: A beginner's guide to mastering OpenAI's chatbot in 2026 ...
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