In this first installment of a two-part lesson, we will discuss the difference between IP video that is carried by TCP and IP video that is carried by UDP. They behave very differently on the network.

When networks are used to deliver multimedia, timing becomes an issue. As IP networks were developed and deployed for data applications, timing seemed to be somewhat unimportant. Getting data to the ...

You've picked out your hardware and set up the basics, and configured your network to perform at its best and fastest. Now it's time to open the gates to the outside world. In this lesson, we're going ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Richard Costello: The real value of IP in the contact center is ...