Recently, EMA has been seeing several new products described as “IT process automation” solutions. These products cover quite a broad territory with both small and large vendors claiming that their ...

Governance cannot be an afterthought when AI systems are capable of making decisions and triggering downstream actions.

Last week, Mary Anne Winniford wrote about IT process automation as a mixture of sub-markets that, as a group, are helping to move some IT organizations towards superior levels of operational ...

Business process automation software firm Automation Anywhere Inc. used its annual user conference today to unveil a new AI + Automation Enterprise System that infuses the latest advances in ...

Customer experience (CX) has been on a steep transformational curve in recent years. Technology-savvy consumers expect more personalization than ever, and they’re comfortable with companies using ...

Automation and AI are everywhere and will continue to grow and expand. Being able to leverage either or both will improve productivity, reduce errors, and help drive both employee and customer ...

Federal agencies are undertaking the “largest wholesale modernization in government history.” At the same time, says a former government IT leader in a new report, agency leaders are coming to terms ...

During the pandemic, there was a significant uptick in the number of low-code, no-code, and process automation platforms and other business platforms that have these capabilities as features. A recent ...

While RPA is meeting some automation needs, agencies are also looking to advanced technologies, including artificial intelligence, to solve more complicated process challenges. Alexander Slagg is a ...

While the idea of boosting government efficiency is enjoying a moment in the political spotlight, it’s not inherently political. Who doesn’t want the U.S. government — or any other organization, be it ...

Travelodge is not a company that tends to do things quietly. With one of the largest budget hotel estates in the UK, operational scale is a given. So when Martin Oswald, Head of Operational ...

Health tech startup Tennr is focused on using artificial intelligence to fix the front office patient referral system by automating workflows and documentation intake. The company is now taking aim at ...