Consider this gap: an AI agent citing a 2024 refund policy, a human agent citing the 2026 rule and a customer who trusts ...

I've watched it happen across dozens of client organizations—work transforming dramatically in recent years, accelerated by technological changes, pandemic-driven reorganization and evolving workforce ...

Artificial intelligence is changing the value of knowledge work—something that Katie Parrott, as a knowledge worker herself, has been grappling with. So it’s a fitting topic of exploration for the ...

As AI advances toward expanded capabilities, knowledge workers are confronting not just job loss, but the deeper question of what makes them matter. Fortune published the story of a 42-year-old ...

Technology leaders have big plans for employees’ AI use. By enhancing information gathering, workflows and user experiences, CIOs aim to improve employee’s ability to focus on higher-impact tasks. But ...

Technology has long had an impact on blue-collar workers, automating many manufacturing jobs. Now, with the advent of ChatGPT and generative AI, knowledge workers are anxious about the future of their ...

Knowledge workers say they would delegate 27% of their work to AI agents today and expect this to grow to more than 40% in 3 years, according to Asana’s State of AI at Work report, released Sept. 25.

Registrations are now open for the ET Future of Knowledge Work Summit 2026, a one-day summit that brings together business ...

An app that helps people and teams in the working world simplify their to-do lists — ideally by organizing and doing some of the work for them — has remained one of the unsolved goals in business ...

PALO ALTO, Calif., April 23, 2025 (GLOBE NEWSWIRE) -- Upwork Inc. (UPWK) (Nasdaq: UPWK), the world’s work marketplace that connects businesses with independent talent, today unveiled its inaugural ...