User-generated content (UGC) is a key component of nearly every application or software on the market today. It can be as simple as a profile picture or a text review, or as complex as a video or ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

The panel on stage at the Knight Foundation’s Informed event is Elon Musk’s nightmare blunt rotation: Techdirt editor Mike Masnick, Twitter’s former safety lead Yoel Roth, and Bluesky CEO Jay Graber, ...

Facebook attributed the problem to a mundane bug in the platform’s automated spam filter, but some researchers and former Facebook employees worry it’s also a harbinger of what’s to come. With a ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more In a scathing indictment of Facebook’s ...

The social media company has a hard road ahead if it wants community fact-checking to succeed. Earlier this month, Mark Zuckerberg announced that Meta will cut back on its content moderation efforts ...

Content moderation has been one of the thorniest issues on the internet for decades. It's a difficult subject matter for anyone to tackle, considering the subjectivity that goes hand-in-hand with ...

AI startup Mistral has launched a new API for content moderation. The API, which is the same API that powers moderation in Mistral’s Le Chat chatbot platform, can be tailored to specific applications ...

These are strange days for people who care about trust and safety on platforms. Historically, many people have suggested that either more effective central moderation (a platform owner intervening ...

While Facebook, Twitter, Google and other popular web-service providers are busy deploying legions of people to mitigate online toxicity in the forms of hate speech, bullying, and sexual/racial abuse, ...

OpenAI developed an AI moderation system using GPT-4. It aims to moderate content faster and more consistently than humans. This could reduce the mental health burden on human moderators. OpenAI ...