9to5Mac is brought to you by JustAnswer: Connect 1-on-1 with an Apple support Expert to get step-by-step assistance via phone or online chat, 24/7. Try it now. Apple is about to begin charging users ...

Apple introduced the live chat service as part of a larger online support overhaul last August, and reports that it would soon transition to a fee-based option began to surface in late February. The ...

Google Apps admins will be able to communicate with Google tech support staffers via online chat, complementing other existing options, including phone calls. More than 90 percent of beta testers of ...

Following our report late last month that Apple was preparing to start charging for out-of-warranty online chat support, we’ve been informed that today Apple support has finally flipped the switch on ...

A report on Friday claims Apple will soon roll out a for-pay chat service to support those users who need help with products no longer covered by AppleCare protection plans. Citing sources familiar ...