Destination CRM

Oracle Updates CX and Marketing Cloud, Unveils Service Logistics Cloud

Oracle recently announced sales-oriented updates for Oracle CX Cloud, updates for Oracle Marketing Cloud, the introduction of Oracle Service Logistics Cloud, and an integration between Oracle CX Cloud ...
Forbes

Delivering More Than Customer Service With The Cloud

It’s long been a truism that holding on to existing customers is more cost effective than finding new ones. Today, that’s truer than ever. It’s also harder than ever, now that customers can gather ...
Destination CRM

Oracle Announces CX Cloud Updates at Oracle OpenWorld

Oracle today launched several updates to the Oracle Customer Experience (CX) Cloud at its Oracle OpenWorld user conference in San Francisco. The latest updates include digital assistants for sales, ...
Business Wire

Medallia Collaborates With Oracle Cloud CX to Help Brands Reinvent Customer Service Engagement

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), a global leader in experience management and a member of Oracle PartnerNetwork (OPN), today announced it plans to integrate with Oracle CX ...
CMS Wire

Oracle Integrates Live Chat Capabilities into the New Oracle RightNow CX Cloud

As part of the upgraded Oracle RightNow Chat Cloud Service integration, RightNow CX Cloud Service users can leverage more than 70 built-in rule conditions from the Engagement Engine Cloud Service.
Nasdaq

Oracle (ORCL) Releases Agent Service to Cloud CX for Utilities

Oracle ORCL recently introduced Oracle Utilities Agent Service, a cloud application specifically for utility customer service teams. Agent Service combines Fusion CX and utility applications to ...