At the University of California at Merced’s library, there is no reference desk and there never has been. The way reference services are delivered there would intrigue some and disturb others. At the ...

For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...

Gale might be in the reference resources business, but after seeing their booth at ALA I’m thinking they should try their hand at reference assistance delivery space. I found their booth very ...

What if Google, the Internet’s favorite answer-bot, was made of flesh and blood? With “Answers Here and Now,” it almost is. The new online service, launched here last month, lets local library patrons ...

Perhaps the greatest irony of the digital era is that while Silicon Valley portrays itself as pioneering the future of modern society, much of its innovation lies in merely adding a digital flourish ...