The Onondaga County Public Library system has the answer for anyone who has ever tried to search the Internet and been left with a massive amount of information that may or may not be reliable. And ...

Starting on Monday, members of the public will be able to use the World Wide Web to seek answers to reference questions from librarians around the world, including some at college libraries. The ...

Some 260 libraries have been part of a similar free program called the Collaborative Digital Reference Service, or CDRS, which was not open to the public. CDRS shut down once QuestionPoint began ...

Reference services have long been a cornerstone of academic libraries, providing essential support to researchers, students, and faculty through expertly curated information resources and personalised ...

For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...

I grew up without a local public library. The Ramapo Catskill Library System in New York provided bookmobile service to my small town, so I at least had access to recreational reading, but it was ...

In recent years, vendors have seen a decreased appetite for large-scale technology implementations and, in response, have released a flurry of new managed services for reference data. The winner of ...

Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance. These services utilise ...