SAN JOSE, Calif.--(BUSINESS WIRE)--At its annual customer success and innovation conference, Calix ConneXions 2023, Calix, Inc. (NYSE: CALX) announced the evolution of its award-winning Calix Support ...

CINCINNATI--(BUSINESS WIRE)--The altafiber Business organization is pleased to announce an official refresh of our Partner Channel, upgraded to better serve tens of ...

Texting provides the opportunity for an ongoing conversation even when the customer is on the go. Messaging allows a conversation to be nearly as real-time as a voice call and allows for a lot more ...

Ada, the leading AI-powered customer service automation platform, has announced the launch of a new suite of generative AI capabilities to help companies resolve complex customer inquiries across ...

To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...

Trust underpins every transaction in the payments ecosystem. Issuers, merchants, networks and consumers all depend on it to move and safeguard billions in value each day. For banks, that trust remains ...

Customers with cloud services can now choose from three tiers of support, some of which will now be provided by AI. SAP has unveiled an update to its services and support portfolio that focuses on ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

ESET is a five-star rated cybersecurity vendor in the 2023 CRN Partner Program Guide, making them a trusted and successful channel partner with a focus on providing effective cybersecurity solutions ...