Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

Virgin Media O2 has doubled down on its use of AI in its customer services department as it plots a turnaround on its customer service. The company has struggled to integrate Virgin Media and O2 since ...

Which? has written to the CEOs of Virgin Media, Scottish Power and British Gas urging them to improve their customer service as new research from the consumer association reveals they are the worst ...