WhereWeGo, a leading workforce technology company founded by former educators, today announced the launch of WhereWeGo Labs, a new initiative to build fast, free workforce tools around real problems ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

Following a one-year pilot project to explore the use of ChatGPT, Pennsylvania is ready to deploy AI tools to thousands of ...

Why fragmented workforce data systems leave agencies unprepared — and how integrated platforms change the equation.

The acquisition strengthens eTip's best-in-class digital tipping and AI-driven insights platform while adding employee engagement and workforce tools that help partners improve employee retention and ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

Facing margin pressures, increased industry regulations and the need to enhance guest satisfaction to drive traffic, restaurant operators and executives from Pizza Hut, HMSHost and Stacked Restaurants ...

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Inefficient tools, unhappy staff members, a shortage of workers, compliance concerns and soaring costs. Those workforce and operational challenges are a recipe for operational disarray for the ...

Modern manufacturing requires skilled employees who can quickly adapt to new processes and technologies. Learning management systems, or LMS tools, support these needs. These platforms offer ...

Historically Black colleges and universities (HBCUs) are crucial in educating and preparing students for technical careers. Since Cheyney University became the first accredited historically Black ...